Shipping policy

1. Order Processing Time

All orders are processed, packed, and dispatched within 1 - 2 business days (excluding weekends and holidays). Once your order has shipped, you will receive a confirmation email containing your official tracking number.

2. Estimated Shipping Times

We offer reliable worldwide shipping with fully trackable delivery:

• United States: 7 – 15 business days

• International: 7 – 15 business days

Note: Unexpected carrier delays caused by extreme weather, national holidays, or customs processing are beyond our control. However, our support team closely monitors all shipments to ensure your package arrives safely.

3. Order Cancellations

You can cancel your order free of charge within 24 hours of placing it. To cancel, simply email us with the subject line "CANCEL" along with your Order Number. If your order has already been processed or shipped within this timeframe, it cannot be canceled, but you may return it upon arrival per our Return Policy.

4. Incorrect Shipping Address

If you notice a mistake or misspelling in your shipping address, please contact us immediately within 24 hours of placing your order. Reply directly to your order confirmation email or message our support team with the corrected information so we can update it before dispatch.

5. Damaged or Defective Items

We package every item with extra protective padding. In the rare event that your product arrives damaged or defective, please contact us within 48 hours of delivery with:

• Your Order Number

• Clear photos or a video showing the damage

Once verified, we will immediately dispatch a brand-new replacement free of charge.

6. Need Further Assistance?

If you have any questions regarding your delivery or order status, please feel free to contact our customer support team. We strive to respond to all inquiries within 24 hours.