Refund policy

RETURN & REFUND POLICY

At Virox Store, we strive to ensure high-quality products and customer satisfaction. Please review our policy carefully prior to placing your order.

1. Final Sale & Order Accuracy

All sales are final. We do not accept returns or offer refunds for change of mind, personal preference, or ordering incorrect specifications. Please review all product descriptions, compatibility details, and features thoroughly before completing your purchase.

2. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you received the wrong product, we will make it right immediately at no additional cost to you.

How to File a Claim:

  1. Inspect your package immediately upon delivery.

  2. Contact our support team within 48 hours of delivery at support@viroxstore.com.

  3. Provide your Order Number along with clear photos or video proof displaying the issue.

Once approved, we will process a full refund to your original payment method or send a brand-new replacement free of charge.

3. Non-Refundable Conditions

Refunds or replacements will not be issued in the following cases:

  • Issues reported after 48 hours of delivery.

  • Items showing evidence of misuse, accidental damage, or normal wear and tear.

  • Products returned without prior authorization from our support team.

  • Orders delivered to an incorrect shipping address provided by the customer.

  • Digital gift cards or promotional items marked as non-refundable.

4. Exchanges

We do not process direct exchanges. If you receive a defective or incorrect product, our team will issue a full refund or send a replacement item directly upon verification.

5. European Union Consumer Rights

If your order is shipped to the European Union, you are entitled to standard cancellation and withdrawal rights in accordance with applicable EU consumer protection regulations. For statutory claims regarding defective or incorrect items, please contact our support team.

6. Refund Processing Time

  • Once your refund is approved, it will be issued directly to your original payment method.

  • Please allow 14 business days for your financial institution or credit card provider to process and post the refund.

  • If you have not received your refund after 14 business days from approval, please contact us at support@viroxstore.com.