Refund policy
Return & Refund Policy
Returns
We do not accept returns for refunds or change-of-mind purchases.
Please review product descriptions carefully before placing your order. All sales are considered final unless the item you receive is defective, damaged, or incorrect.
Damages, Defects, or Incorrect Items
Please inspect your order immediately upon receipt.
If your item is defective, damaged, or you received the wrong item, contact us within 3 days of delivery at support@viroxstore.com with your order number and clear photos of the issue.
Once the issue is reviewed and approved, we will offer a full refund to your original payment method at no additional cost to you.
Eligibility for Defective Item Refunds
To qualify for a refund due to a defect or error:
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The item must be unused and in its original condition
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Original packaging must be included
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Proof of purchase is required
Items returned without prior approval will not be accepted.
Non-Refundable Items
Refunds will not be issued for:
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Change of mind or personal preference
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Sale items or gift cards
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Custom or personalized jewelry
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Normal wear and tear, misuse, or accidental damage
Exchanges
We do not offer direct exchanges.
If you receive a defective or incorrect item, we will issue a full refund, and you may place a new order separately.
European Union Customers
If your order is shipped to the European Union, you may be entitled to cancellation or return rights as required by applicable consumer protection laws. In cases of defective or incorrect items, a full refund will be processed in accordance with EU regulations.
Refund Processing
If your refund is approved due to a defect or error, it will be processed to your original payment method within 15 business days after approval.
Please note that banks and credit card providers may take additional time to post the refund.
If more than 15 business days have passed since approval, please contact us at support@viroxstore.com