Privacy policy

PRIVACY POLICY

Last Updated: August 3, 2026

Virox Store operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Virox Store is powered by Shopify, which enables us to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or transaction using the Services, or when you otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect or Process

When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another individual. It does not include anonymous or de-identified data that cannot be linked to you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect and process the following categories of personal information:

  • Contact Details: Name, billing address, shipping address, phone number, and email address.

  • Financial Information: Payment card details (credit/debit card numbers), financial account numbers, transaction details, payment confirmations, and form of payment.

  • Account Information: Username, password, security questions, saved preferences, and account settings.

  • Transaction Information: Items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, along with past transaction history.

  • Communications: Information provided when contacting customer support or engaging in communications with us.

  • Device Information: Details regarding your device, web browser, network connection, IP address, and other unique identifiers.

  • Usage Information: Information on how and when you interact with or navigate the Services.

2. Sources of Personal Information

We collect personal information from the following sources:

 

  • Directly from You: When you create an account, make a purchase, browse our store, or communicate with us.

     

  • Automatically Through the Services: From your device when you interact with our website via cookies, tracking pixels, and similar technologies.

     

  • From Service Providers: Partners engaged to enable technology, hosting, and operational services on our behalf.

  • From Business Partners: Marketing networks and third-party vendors.

3. How We Use Your Personal Information

Depending on your interactions with us, we process your personal information for the following business purposes:

  • Providing and Improving Services: To perform our contract with you, fulfill orders, process payments, arrange shipping, manage accounts, handle returns/exchanges, process product reviews, and deliver a personalized shopping experience.

  • Marketing and Advertising: To send promotional communications via email, SMS, or postal mail, and to display targeted advertisements on our site and third-party websites based on your browsing and purchase history.

  • Security and Fraud Prevention: To authenticate account access, process secure payments, detect and prevent fraudulent, illegal, or malicious activities, and safeguard our platform.

  • Customer Support and Communication: To respond to inquiries, resolve order issues, and maintain a positive customer relationship.

  • Legal Compliance and Enforcement: To comply with applicable laws, respond to legal processes (subpoenas, government requests), participate in litigation, and enforce our terms and policies.

4. How We Disclose Personal Information

We may share your personal information with third parties under legitimate operational circumstances, including:

  • Shopify and Service Providers: IT management, payment gateway processors, logistics/shipping partners, data analytics providers, and customer support solutions operating on our behalf.

  • Marketing Partners: Third-party advertising networks (e.g., Shopify Audiences, ad channels) to serve personalized advertisements based on your online activity.

  • Direct Instructions: When you explicitly direct or consent to third-party sharing (e.g., social media logins or widget integrations).

  • Corporate Affiliates: Companies within our corporate group.

  • Legal and Business Transfers: In connection with business transactions (mergers, acquisitions), legal obligations, law enforcement requests, or to defend the legal rights of Virox Store and its users.

5. Relationship with Shopify

The Services are hosted by Shopify, which processes personal information regarding your access to and interaction with the platform to support and enhance the Services. Data submitted to the store is transmitted to Shopify servers and associated third parties globally.

Shopify may also utilize aggregated data from your interactions across multiple merchants to power enhanced platform features. For those shared features, Shopify acts as a data controller responsible for processing your requests regarding data rights. To learn more, review the Shopify Consumer Privacy Policy.

6. Third-Party Websites and Links

Our platform may contain links to external, third-party websites. We do not control or endorse these third-party platforms and are not responsible for their security, privacy practices, or content accuracy. Please review the privacy policies of any third-party website you visit.

7. Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

We do not knowingly "sell" or "share" personal information belonging to individuals under 16 years of age.

8. Security and Retention of Your Information

While we implement robust organizational and technical measures to protect your data, no security system is completely impenetrable. We cannot guarantee absolute security during data transmission over the internet. We recommend using secure channels when sharing sensitive information.

Data retention periods depend on operational requirements, including maintaining active accounts, fulfilling orders, fulfilling statutory record-keeping obligations, and resolving legal disputes.

9. Your Rights and Choices

Depending on your jurisdiction, you may hold specific rights regarding your personal information:

  • Right to Access / Know: Request access to the personal data we hold about you.

  • Right to Delete: Request deletion of personal data maintained by us.

  • Right to Correct: Request corrections to inaccurate or incomplete personal information.

  • Right to Data Portability: Request a copy of your personal data in a structured, portable format.

  • Right to Opt-Out of Targeted Advertising / Sale: Opt out of data sharing for personalized advertising. You may enable the Global Privacy Control (GPC) signal on your browser, which we recognize as an opt-out request where required by law.

  • Managing Communication Preferences: You can unsubscribe from marketing emails at any time using the "unsubscribe" link provided in our messages. Non-promotional emails (order updates, account alerts) will still be sent.

Additional Rights for UK and EEA Residents:

If you reside in the UK or European Economic Area (EEA), you additionally have the right to object to processing, restrict processing, and withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, please submit a request using the contact details provided below.

10. Complaints

If you have concerns about how we handle your personal information, please contact us directly. If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection supervisory authority.

11. International Data Transfers

Your personal data may be transferred, stored, and processed outside of your country of residence. For transfers originating from the EEA or UK to non-adequate jurisdictions, we rely on legally recognized safeguards, such as the European Commission's Standard Contractual Clauses (SCCs) or UK equivalent frameworks.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in operational, legal, or regulatory standards. Revised policies will be published on this page with an updated "Last Updated" date.

13. Contact Information

If you have questions, wish to exercise your privacy rights, or need further assistance regarding our data practices, please reach out to us:

  • Email: support@viroxstore.com

  • Business Address: Al Ilmam Street, Villa 120, Flat 5, Al Rahba, Abu Dhabi, United Arab Emirates